DUTY OF CANDOUR

Annual Report 2018-2019

All health and social care services in Scotland have a Duty of Candour. This is a legal requirement which means that, when things go seriously wrong and mistakes happen, the people affected understand what has happened, receive an apology, and organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the Duty of Candour in our services. This short report describes how our service has operated the Duty of Candour during the time between 1 April 2018 and 31 March 2019.

We hope you find this report useful.

1. How many incidents happened to which the Duty of Candour applies?
In the last year, there have been no incidents in East Park to which the Duty of Candour applied.

2. Information about our policies and procedures

  • In East Park the Duty of Candour is a statutory requirement for the Workmates Service and the Residential Services.
  • East Park, as an organisation, embraces the principles of Duty of Candour so has committed to adopting these principles across all East Park services.
  • All staff in the above applicable services undertake online training on Duty of Candour as part of their mandatory training programme. This will be updated every three years. New staff undertake this as part of their Induction Programme.
  • Information about Duty of Candour was presented to East Park Board of Trustees at a Board Meeting on 24 April 2018.
  • East Park has a Duty of Candour Policy and Procedure.
  • Relevant staff are also asked to read The Organisational Duty of Candour Guidance (Scottish Government 2018) which provides comprehensive information and guidance on the legislation and process.

Where something has happened that triggers the Duty of Candour, our staff report this to the Head of Care Services (for Residential Services) or the Workmates Service Co-ordinator (for Workmates).  These two managers have responsibility for ensuring that the statutory Duty of Candour procedure is followed. The manager records the incident and reports as necessary to the Care Inspectorate.

When an incident has happened, the manager and staff set up a learning review. This allows everyone involved to review what happened, consider what could have been done differently and identify changes for the future.

We know that serious mistakes can be distressing for staff as well as the individuals who use care services and their families. We have occupational welfare support in place for our staff if they have been affected by a Duty of Candour incident.

Where parents/carers or children are affected by a Duty of Candour incident, we can arrange to provide welfare support for them also as necessary.

If you would like more information about this report or our services in general, please contact:

Geraldine O'Neill
Head of Care Services
East Park
0141 946 2050
geraldine.oneill@eastpark.org.uk

or

Nicola McCann
Workmates Service Co-ordinator
East Park
0141 946 2050
nicola.mccann@eastpark.org.uk

All health and social care services in Scotland have a Duty of Candour. This is a legal requirement which means that, when things go seriously wrong and mistakes happen, the people affected understand what has happened, receive an apology, and organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the Duty of Candour in our services. This short report describes how our service has operated the Duty of Candour during the time between 1 April 2018 and 31 March 2019.

We hope you find this report useful.

1. How many incidents happened to which the Duty of Candour applies?

In the last year, there have been no incidents in East Park to which the Duty of Candour applied.

2. Information about our policies and procedures

· In East Park the Duty of Candour is a statutory requirement for the Workmates Service and the Residential Services.

· East Park, as an organisation, embraces the principles of Duty of Candour so has committed to adopting these principles across all East Park services.

· All staff in the above applicable services undertake online training on Duty of Candour as part of their mandatory training programme. This will be updated every three years. New staff undertake this as part of their Induction Programme.

· Information about Duty of Candour was presented to East Park Board of Trustees at a Board Meeting on 24 April 2018.

· East Park has a Duty of Candour Policy and Procedure.

· Relevant staff are also asked to read The Organisational Duty of Candour Guidance (Scottish Government 2018) which provides comprehensive information and guidance on the legislation and process.

Where something has happened that triggers the Duty of Candour, our staff report this to the Head of Care Services (for Residential Services) or the Workmates Service Co-ordinator (for Workmates).  These two managers have responsibility for ensuring that the statutory Duty of Candour procedure is followed. The manager records the incident and reports as necessary to the Care Inspectorate.

When an incident has happened, the manager and staff set up a learning review. This allows everyone involved to review what happened, consider what could have been done differently and identify changes for the future.

We know that serious mistakes can be distressing for staff as well as the individuals who use care services and their families. We have occupational welfare support in place for our staff if they have been affected by a Duty of Candour incident.

Where parents/carers or children are affected by a Duty of Candour incident, we can arrange to provide welfare support for them also as necessary.

If you would like more information about this report or our services in general, please contact:

Geraldine O'Neill

Head of Care Services

East Park

0141 946 2050

Email: Geraldine.oneill@eastpark.org.uk

Or

Nicola McCann

Workmates Service Co-ordinator

East Park

0141 946 2050

Email: Nicola.mccann@eastpark.org.uk

All health and social care services in Scotland have a Duty of Candour. This is a legal requirement which means that, when things go seriously wrong and mistakes happen, the people affected understand what has happened, receive an apology, and organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the Duty of Candour in our services. This short report describes how our service has operated the Duty of Candour during the time between 1 April 2018 and 31 March 2019.

We hope you find this report useful.

 

1. How many incidents happened to which the Duty of Candour applies?

In the last year, there have been no incidents in East Park to which the Duty of Candour applied.

2. Information about our policies and procedures

  • In East Park the Duty of Candour is a statutory requirement for the Workmates Service and the Residential Services.

 

  • East Park, as an organisation, embraces the principles of Duty of Candour so has committed to adopting these principles across all East Park services.

 

  • All staff in the above applicable services undertake online training on Duty of Candour as part of their mandatory training programme. This will be updated every three years. New staff undertake this as part of their Induction Programme.
    • Information about Duty of Candour was presented to East Park Board of Trustees at a Board Meeting on 24 April 2018.

 

  • East Park has a Duty of Candour Policy and Procedure.

 

  • Relevant staff are also asked to read The Organisational Duty of Candour Guidance (Scottish Government 2018) which provides comprehensive information and guidance on the legislation and process.

Where something has happened that triggers the Duty of Candour, our staff report this to the Head of Care Services (for Residential Services) or the Workmates Service Co-ordinator (for Workmates).  These two managers have responsibility for ensuring that the statutory Duty of Candour procedure is followed. The manager records the incident and reports as necessary to the Care Inspectorate.

When an incident has happened, the manager and staff set up a learning review. This allows everyone involved to review what happened, consider what could have been done differently and identify changes for the future.

We know that serious mistakes can be distressing for staff as well as the individuals who use care services and their families. We have occupational welfare support in place for our staff if they have been affected by a Duty of Candour incident.

Where parents/carers or children are affected by a Duty of Candour incident, we can arrange to provide welfare support for them also as necessary.

If you would like more information about this report or our services in general, please contact:

Geraldine O'Neill

Head of Care Services

East Park

0141 946 2050

geraldine.oneill@eastpark.org.uk

 

Or

 

Nicola McCann

Workmates Service Co-ordinator

East Park

0141 946 2050

nicola.mccann@eastpark.org.uk